Rates

Rates quoted are:

• Per room per night
• In Australian Dollars and inclusive of 10% Australian Goods and Services Tax (GST)
• Subject to availability
• Based on single/double/twin occupancy

The negotiated rates are valid up to 15 working days prior to the Convention start date or until sold out. After this, accommodation is subject to availability and rates may be subject to increase.

The Convention Managers have negotiated the most favourable rates available at this time, the rates may increase at any time without notice (including changes in Government taxes or levies); the Convention Managers will endeavour to notify of any changes in rates or accommodation inclusions.

Room Configurations

Hotel rooms

Single (SGL): A single occupancy room with one bed
Double (DBL): A double occupancy room with one bed
Twin (TWN): A double occupancy room with two beds

Apartments

Studio Room: A room with either one double bed OR two single beds with a combined bedroom and living area.
1 Bedroom Apartment: An apartment with one double bed.
2 Bedroom Apartment: An apartment with one double and two single beds.

Please note bedding configurations are subject to hotel availability.

Credit Card Guarantee

A credit card must be provided at the time of booking to guarantee your reservation. Your hotel booking is unable to be confirmed if this has not been received.

If your accommodation payment is to be charged to a third-party credit card, please contact the Convention Managers requesting a credit card authorisation form which will allow the hotel to process the appropriate charges to this card upon checkout.

Should you be unable to provide a credit card, full pre-payment of your booking must be made to guarantee your reservation. This payment can be made by invoice, simply contact the Convention Managers directly to arrange this.

Payment

Your credit card will be charged directly by the hotel for all nights booked upon your check in at the hotel. Any incidental charges incurred during your stay will be payable to the hotel at the time of check-out.

If your accommodation payment is to be charged to a third-party credit card, please contact the Convention Managers requesting a credit card authorisation form which will allow the hotel to process the appropriate charges to this card upon checkout.

Please contact the Convention Managers if you wish to pre-pay your accommodation in full at the time of booking and you will receive an invoice for payment.

Cancellation Policy

• A cancellation charge of one night’s accommodation rate will apply for cancelled bookings after Wednesday 16 October 2019 or if you do not arrive on the date you are booked to check in.

• All cancellations and changes to your reservation must be made in writing to the Convention Managers.

Non-arrival/no show

In the event of a non-arrival your room will be held until the following morning (10:00 hours) and one night’s deposit will be charged to your credit card by the hotel as a cancellation charge. In the event of a non-arrival when full pre-payment is made for the entire stay, your room will be held for each night booked and you will not be entitled to any refund.

Check in:

As per standard hotel policies and procedures delegates will be required to provide credit card details upon check-in.  This is to cover any incidental charges incurred during your stay and all remaining unpaid room nights.

The hotel will place a pre-authorisation hold on your credit card for an amount which covers all unpaid accommodation nights reserved plus a daily amount for incidental charges. If you will be settling your accommodation account and incidentals by cash you will still be asked to provide your credit card for guarantee at the time of check-in. Please note the daily incidental charge may vary across the listed hotels.

Late Arrivals/no Shows

Please indicate when you register, or notify the Convention Managers in writing, if you will arrive at your hotel after 1800 hours.  Failure to do so may result in your room being treated as a no-show and being released.

Check in / check out times

Check-in time for most hotels is 15:00 hours and check-out time is 10:00 hours.  Should you wish to guarantee your check-in before 1500 hours, you will need to pre-book and pay for the previous night.  If you wish to guarantee a late check-out you will need to book for the next night.